Attend Customer Service Workshops

1) Reviving Customer Service will be presented by CCC-Columbus on January 15, 2020 from 8:30 a.m. to 12:30 p.m. at the Columbus Chamber office.

This workshop will:

  • Establish how to demonstrate value of the service transaction
  • Identify Moments of Truth for the customer
  • Enhance communication skills by discussing proper word
    choice
  • Discover techniques for dealing with difficult customers

The cost to attend is $65. To sign up or learn more, contact Sue Mahlin at smahlin@cccneb.edu or call 402-564-1409. Registration included interactive classroom instruction, printed material and a break.

 

2) Customer Service Excellence 101+ will be presented by UNL Extension on January 30, 2020 from 10 a.m. to noon at the Columbus Chamber office.

What will you learn?

  • Finest standards of performance that impact customer experience and how to create a competitive advantage
  • Identify and practice service recovery strategies that satisfy customers and prevent issues from reoccurring
  • How to gather, interpret, and utilize guest feedback to improve customer loyalty

If you’re interested in attending, register here: https://go.unl.edu/9yjd The registration fee is $75, which includes two hours of instruction, a participant packet with a flash drive, completion certificate and refreshments.